Returns, Repairs & Refunds (Seller-Protective)

1) Physical products (stock items, not custom):

• 14-day change-of-mind returns from delivery (unused, original packaging).

• Up to 20% restocking on opened electronics/packaging damage.

• Refunds to original payment within 3–5 business days after inspection.

• Exclusions: custom-programmed items, cut-to-order parts, and any item fitted/altered.

2) Mail-in services (diagnostics, programming, resets, repairs):

• Non-cancellable once work begins. You authorise us to open, test and work on the unit.

• Assessment / NFF / No-fix: a diagnostic fee (shown at checkout/quote) and all shipping are non-refundable if (a) no fault found, (b) the unit is beyond economic repair, or (c) the fault is outside the service ordered (e.g., vehicle-side CAN/wiring/other modules).

• Prior work / condition: units with water/fire/corrosion/impact damage, missing parts, or previously opened/modified may be refused or carry no warranty.

• Outcome-specific services (e.g., crash data reset, key coding): the fee covers the stated procedure only. If the module has additional hardware faults or the vehicle has other issues, this is not a basis for refund/compensation.

3) Repair warranty (after a successful repair):

• 90-day return-to-base warranty on the specific work performed/parts replaced only (unless a longer term is stated for a product like our Land Rover gear-selector rebuilds).

• Warranty is void if seals are broken, the unit is re-opened, flashed/coded by third parties, mis-installed, over-volted, or damaged by the vehicle.

• If a genuine defect in our work is confirmed, we will re-repair/replace at no charge. Original shipping to us is yours; return shipping is on us for confirmed warranty faults.

4) Faulty or incorrect deliveries (stock items):

• Tell us within 3 days of delivery with photos and the order number. We’ll arrange a replacement or refund once verified.

5) Transit damage/loss:

• You are responsible for safe packing and insured, tracked shipping to us. Report courier damage within 48 hours with packaging + item photos. Risk passes to us only when we sign for the parcel.

6) Liability & data:

• We back up and test, but data/config loss can occur when repairing electronic modules; please keep your own backups.

• Our total liability for any claim is capped at the price paid for the relevant product/service. We do not cover consequential losses (labour, downtime, hire cars, diagnostics, etc.). This does not affect liability that cannot be limited by law.

7) How to start a return/service issue:

• Email support@bowlandautotech.co.uk for an RMA before sending anything. Include order number, VIN/part number, fault description, and clear photos.

8) Uncollected/abandoned items:

• If invoices (including return postage) are unpaid for 60 days, we may recycle or dispose of the item to recover costs.

This policy doesn’t affect your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.